RETURN POLICY

Updated February 2025

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All sales are final.  Please make an informed decision before purchasing.  Please check your items to ensure a seamless, positive experience.

Disposable/Electronic Devices​

• Please power on at time of pick-up to ensure that everything is functioning before you LEAVE so that an exchange can be processed. 

• We will gladly exchange DEFECTIVE (Dead on Arrival) items ONLY while in-store.

• Leaving with the item voids Dead on Arrival exchange policy.

 Our store warranty only covers items that are DOA (Dead on Arrival) from our vendors.  If a product is found defective while customer is still in-store, customer is allotted a full refund/exchange.  Once the customer leaves the premises with a working device, if issues should arise thereafter, the manufacturer will have to contacted by the customer for replacement or repair.  At Vaporize, we do our best to troubleshoot and help all of our customers to find a satisfactory resolution.   Please contact us first so that we can troubleshoot the problem in order to determine a solution case-by-case.

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​Compatibility

We cannot guarantee that our parts and products are compatible with those of other manufacturers or suppliers. 

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Pick-Up Order Cancellation Policy

Please submit any cancellations immediately at vaporizeny@gmail.com.   Once the order has been fulfilled for pick-up, we will not be able to refund/cancel your order.

If there is an issue, please email us at vaporizeny@gmail.com so that we

can better assist you since every situation is unique.